How can we help?
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How it worksHow do I get a cash offer?
Enter your postcode, select your address and check the details. Add your phone number to see a possible cash price.
Payment & valuationHow does Pronto work out a cash price?
We use property details, recent sales and current market data. The condition and information you provide can change the cash price.
Payment & valuationWhy is it different from an estate agent’s valuation?
An estate agent estimates the price on the open market. Our cash price is what Pronto could pay to buy your house directly. This may be lower.
Payment & valuationCan I change the property details?
Yes. Select View assumptions on your cash price, edit the details and choose Update my cash price.
Payment & valuationWill I receive the price shown online?
We need to check the property and confirm the details first. Changes to its condition or information may affect the price.
What houses we buyWhat if my property details are wrong?
Choose Edit property details and make your changes. We’ll check your cash price using the updated information.
What houses we buyCan I sell a house that needs repairs?
Tell us what work is needed. We may need to look at the property more closely before giving you a cash price.
What houses we buyCan I sell a house with tenants?
Tell us about the tenancy. We’ll explain whether we can buy the property and what information we need.
What houses we buyCan I sell an inherited house?
You can start with the property. Your solicitor can confirm who has authority to sell.
What houses we buyWhat if my address is missing?
Choose My address is not listed and enter it manually. We’ll review the property details.
How it worksHow do I arrange a call?
After you get your cash price, use the contact details provided with your enquiry to arrange a call.
How it worksWhat happens at an appointment?
A phone appointment is an opportunity to discuss the house, check the details and explain the next steps. It does not commit you to selling.
How it worksHow do I change an appointment?
Use the contact details provided with your enquiry to ask about changing a call. We protect personal appointment details with secure recovery.
How it worksHow do I cancel an appointment?
Use the contact details provided with your enquiry to ask about cancelling a call.
How it worksWhat if no times suit me?
Tell us when you are available when arranging a call. We do not show appointment times until booking is available.
Company info & supportDo I have to sell after getting a cash offer?
No. Getting a cash offer or arranging a call does not commit you to selling.
Company info & supportHow quickly can I sell my house?
We’ll discuss a completion date with you. The timing depends on the property and legal work.
Company info & supportAre there any fees?
We’ll explain any fees and legal costs before you decide to proceed.
Company info & supportWhen will I receive the money?
Your solicitor will explain when you’ll receive the sale proceeds and any deductions.
Company info & supportHow can I contact Pronto?
Use Contact us for help with your cash offer, appointment or sale.