Privacy Policy

Website: prontohousebuyer.co.uk
Last updated: 06 January 2024

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1. Who we are

The website prontohousebuyer.co.uk (the “Site”) is owned and operated by Dundee Group (NI) Ltd (“we”, “us”, “our”). We are the data controller for personal data collected through this Site and our enquiries process.

We have not appointed a Data Protection Officer (DPO). If you have any questions about this policy or your data, contact us using the details above.

2. Personal data we collect

We may collect the following categories of personal data (depending on how you contact us):

• Identity and contact details such as name, phone number, email address.
• Property information such as postcode, address, property type, condition, and any information you choose to share about your situation.
• Landlord and tenancy information (if relevant) such as whether tenants are in place, tenancy type, rent level, arrears information (only if you choose to share it), and number of properties.
• Communication data such as messages you send via forms, email, WhatsApp, and notes about your enquiry.
• Technical and usage data such as IP address, device type, browser, pages viewed, and approximate location inferred from IP address.
• Cookie and similar technology data as described in our Cookie Policy.

3. How we collect your data

We collect personal data in the following ways:

• Directly from you when you fill in a form, call us, email us, or message us via WhatsApp.
• Automatically when you browse the Site (for example, via cookies and similar technologies).
• From third parties and public sources where appropriate to progress an enquiry or verify details (for example, property information that is publicly available), and where lawful to do so.
• From professional advisers (such as solicitors) if a transaction progresses and data is shared to complete the process.

4. How we use your data and lawful bases

We only use personal data where we have a lawful basis under UK GDPR. In most cases, this will be one or more of: (a) steps taken at your request prior to entering a contract, (b) legitimate interests, (c) consent, or (d) legal obligation.

When you must provide data

If you submit an enquiry, we need certain information (such as a name, phone number, and postcode) to respond and to assess the property. If you do not provide required information, we may not be able to progress your request.

Automated decision-making

We do not use automated decision-making (including profiling) that produces legal or similarly significant effects about you.

5. Marketing and communication preferences

We will contact you to respond to your request and to progress your enquiry. We do not send marketing emails or SMS unless you have asked for them or opted in.

You can ask us to stop marketing at any time by using the unsubscribe option (if included) or by contacting us using the details in this policy.

6. Who we share data with

We do not sell your personal data. We may share it with:

• Our staff who need the data to handle enquiries and operations.
• Professional advisers such as solicitors, accountants, or insurers where needed.
• Service providers who support our website, forms, email, analytics, and communications (acting as processors where relevant).
• Legal or regulatory bodies where required by law, court order, or to protect our legal rights.
• Business transfers if we sell or restructure the business (your data may be shared with advisers and potential buyers under confidentiality).

If you use WhatsApp to contact us, your communication will also be processed by WhatsApp and subject to their own privacy terms.

7. International transfers

Some of our service providers may process personal data outside the UK or European Economic Area. Where this happens, we use appropriate safeguards to protect your data (for example, adequacy regulations or standard contractual clauses).

8. How long we keep data

We keep personal data only for as long as necessary for the purposes described above, including meeting legal, accounting, and reporting requirements. Typical retention periods are:

• Enquiries: up to 24 months from last contact (to handle follow-ups and audit trails).
• Transactions: up to 6 years after completion (to support legal and accounting requirements).
• Cookie data: as described in our Cookie Policy and your cookie preferences.

We may retain data for longer where required by law or where necessary to establish, exercise, or defend legal claims.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data, including access controls and secure systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Your rights

Under UK GDPR, you have rights including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent (where consent is used)

To exercise your rights, contact us using the details in the Contact section. We may need to verify your identity before responding.

11. Complaints

If you have concerns about how we handle your data, contact us and we will try to resolve it. You also have the right to complain to the UK supervisory authority:

12. Third-party links

The Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version.

14. Contact us

For questions, requests, or complaints about privacy, contact: laureen@dundeegroup.co.uk